Booking Terms and Conditions

About These Terms

These Terms and Conditions apply to every private journey, tailor-made Sri Lanka holiday and small-group tour of eight or more travellers booked with Rediscover Journeys through our website, by email, WhatsApp or phone.

• We means Rediscover Journeys, [ Rediscover Journeys Private Limited - P V 00319145 ], a tour operator registered with the Sri Lanka Tourism Development Authority .
• You means the lead traveller who makes the booking.
• Arrival date means the first service date of your journey.
• Total price means the price of the arrangements stated in your booking confirmation.

Please read these terms before paying your deposit. By proceeding with a booking, you agree to the terms applicable to your journey.

Making a Booking

Tell us your preferred dates, interests and group size, and we will prepare a tailor-made Sri Lanka itinerary and quotation for your consideration.

• Quotations are valid for 14 days and remain subject to availability until your booking is confirmed.
• Your booking is confirmed when we send written confirmation after receiving your deposit.
• Please check the names, dates and all other details in your confirmation carefully.
• Notify us of any error in your confirmation within 3 days of receiving it.

Deposit and Payment Schedule

The following payment schedule applies to your confirmed journey unless your written quotation states otherwise.

Balance Payment

The remaining balance is due 60 days before arrival, or 90 days before arrival for peak periods.

Late Bookings

If you book within the period when the balance would already be due, full payment is required at the time of booking.

Late Payment

If the balance is overdue, we will send a payment reminder. If payment is not received within 5 days of that reminder, we will treat your booking as cancelled by you under Section 9.

How to Pay

• Payments can be made by bank transfer or card.
• Card payments carry the processing fee displayed at checkout.
• For bank transfers, you are responsible for all bank charges, including applicable intermediary bank fees.

Peak Periods

Peak periods are:

• 15 December to 10 January.
• 10 to 20 April, during the Sinhala and Tamil New Year period.
• The dates of the Kandy Esala Perahera.
• Any other dates specifically marked as peak in your quotation.

Hotels, safari jeeps and festival tickets may need to be secured earlier during these periods. As a result, the balance payment may be due sooner and higher cancellation charges may apply, as set out in your quotation and Section 9.

What Your Price Includes

Your price covers only the services specifically listed in your booking confirmation. Depending on your itinerary, these may include:

• Luxury hotels and boutique stays .
• A private driver-guide .
• Transfers and transport arrangements.
• Reserved train seats.
• Wildlife safaris and other experiences.

Your quotation will identify any item that becomes non-refundable once ticketed or prepaid. Such items may include domestic flights, reserved train seats, festival tickets and safari permits.

Prices and Currency

• Prices are quoted in US dollars unless your quotation specifies another currency.
• Once we receive your deposit, your price is fixed, subject only to the tax and levy adjustment described below.
• We may increase the price only if a new government tax, fee or levy takes effect after your booking. Any increase will be limited to the amount of that change.
• We will notify you of such an increase at least 20 days before arrival and provide a calculation showing how it was determined.
• If the increase exceeds 8% of the total price, you may cancel for a full refund by notifying us within 7 days of our notice.
• Payments made in another currency will be converted at our bank's applicable exchange rate on the day of payment.

Changing Your Booking

Please send all booking-change requests to us in writing.

• Until the balance payment date, we will make changes without a change fee, subject to availability and any difference in price.
• After the balance payment date, a change will be treated as cancellation of the affected services under Section 9, followed by a new booking at current prices.
• If a supplier charges us to change an item that has already been ticketed or confirmed, we will pass that charge on to you at cost.

Changing a Traveller and Group Bookings

Transferring Your Booking

You may transfer your booking to another person by giving us at least 7 days' written notice, provided the replacement traveller meets the requirements of the trip.

You and the replacement traveller share responsibility for any outstanding balance and applicable supplier charges. Supplier charges will be passed on at cost.

Small-Group Journeys

For small-group journeys of eight or more travellers, the lead traveller is responsible for booking and paying for the whole group.

• Provide every traveller's name exactly as shown on their passport by the balance payment date.
• If the group size decreases, the travellers who withdraw will be charged according to the cancellation scale in Section 9.

Cancelling Your Booking

All cancellations must be submitted in writing. A cancellation takes effect when we receive your written notice.

The cancellation charge is calculated as a percentage of the total price according to the number of days remaining before arrival and whether the booking falls within a peak period.

Cancellation Schedule

Cancellation percentages are calculated against the total price. Any non-refundable items identified in your quotation are treated separately as specified in these Terms.

If you leave your journey early or do not use a service included in your booking, no refund will be provided for the unused service.

If We Change or Cancel Your Trip

If we need to make a significant change to your trip before arrival, we will offer an alternative of equal or better standard.

You may accept the alternative or cancel your booking and receive a full refund within 14 days.

If we cancel your booking for reasons within our control, you will receive a full refund within 14 days.

Unforeseen Events

An unforeseen event is an event outside anyone's control that could not reasonably have been avoided. Examples include:

• War or terrorism.
• A serious disease outbreak.
• A natural disaster.
• An airport or road closure.
• An official government advisory against travel to your destination.

Weather or fear of travel alone does not qualify as an unforeseen event under this section.

If an Event Significantly Affects Your Trip

If an unforeseen event significantly affects your journey, either you or we may cancel the booking without a cancellation charge.

• We will refund amounts paid, less non-refundable supplier costs already incurred that suppliers will not return.
• We will provide a written breakdown of those costs and make reasonable efforts to recover them from suppliers.
• Alternatively, you may choose a credit for the full amount paid, valid for 24 months.
• If you cannot return as scheduled because of such an event, we will arrange accommodation of a similar standard for up to 3 nights per person at our cost.

We are not liable for further loss caused by an unforeseen event, subject to any rights that cannot lawfully be excluded.

Travel Insurance for Sri Lanka

Comprehensive travel insurance is a condition of booking. Your policy must cover:

• Medical expenses and emergency repatriation. We recommend cover of at least US$200,000 per person for each.
• Trip cancellation and curtailment.
• The activities included in your itinerary, including safari and whale watching where applicable.

We are not responsible for losses that would have been covered by appropriate insurance. Please bring your policy details and emergency assistance telephone number with you.

Passports, Visas and Health

You are responsible for ensuring that you have all documents and approvals required for your trip.

• A valid passport. We recommend at least 6 months' validity after arrival.
• The required Sri Lanka visa or electronic travel authorisation (ETA).
• Compliance with applicable health requirements.

We are not liable if you are refused entry or boarding because you do not have the required documents or approvals.

Before booking, tell us about any medical condition, disability or dietary requirement that may affect your journey.

Special Requests and Accessibility

We will pass your requests, including room type, dietary preferences and accessibility needs, to the relevant hotels and suppliers and make reasonable efforts to accommodate them.

A special request is not guaranteed unless we confirm it in writing.

Traveller Conduct

We may end the provision of services to a traveller without a refund if their behaviour endangers others, seriously disturbs other travellers or repeatedly disregards safety instructions.

Travellers are responsible for paying for any damage they cause to property, accommodation, vehicles or other facilities.

Wildlife Safaris, Whale Watching and Activities

Wildlife safaris, whale watching, boat trips, hiking and other outdoor activities carry inherent risks arising from nature, weather, terrain, wildlife and other conditions.

You must follow your guide's instructions and all applicable safety guidance during activities.

Activities that you add locally and that are not arranged by Rediscover Journeys are provided by their respective operators. We are not responsible for those independently purchased services, subject to any rights that cannot lawfully be excluded.

Our Responsibility

We arrange your travel services with reasonable skill and care. We are responsible for the proper performance of the services included in your booking, whether we provide them directly or arrange them through suppliers.

If a service falls short of what was agreed, we will seek to put the matter right where reasonably possible or compensate you for the loss we caused.

Limitation of Liability

Subject to applicable law, our total liability is limited to three times the price paid for your booking.

This limit does not apply to death or personal injury caused by our negligence, or to deliberate harm. We are not liable for indirect loss, events outside our control, or services you purchase locally from independent providers.

Where transport carriers are involved, their own terms and applicable international conventions may apply.

Complaints

If a problem arises during your journey, tell your guide or contact our 24-hour line immediately so we have a reasonable opportunity to address it.

If the issue is not resolved, send your complaint to us in writing within 28 days of your return. Include your booking reference and relevant details.

• We acknowledge your complaint within 3 working days.
• We aim to provide a reply within 14 days.

You can also visit our frequently asked questions for additional information.

Privacy

We use your personal data to deliver your booking and share it only with the suppliers who need the information to provide your travel services. We take steps to keep your data secure.

Read our Privacy Policy for further information about how your personal information is handled.

You may ask to access or delete your personal data, subject to applicable legal obligations and permitted exceptions.

Governing Law

These Terms and Conditions are intended to be governed by the laws of Sri Lanka, with the courts of Colombo having jurisdiction, subject to confirmation by legal counsel and any mandatory applicable law.

Consumer rights provided by the law of your country of residence cannot be removed by these Terms and remain unaffected where those rights apply.

We prefer to resolve disputes through direct discussion wherever possible.

Contact Us

If you have questions about these Terms and Conditions or would like to plan a journey through Sri Lanka, please contact our team.

We look forward to helping you plan your tailor-made Sri Lanka journey .